Terms of Service

Welcome to www.le-loop.com (the “Site”). The Site is operated by Le Loop Pte. Ltd. (“we”, “us” or “our”). All references to the Site mean both the web and mobile application versions of the website presently located at the following URL: www.le-loop.com. All references to “using the Site” includes access to and/or use of the Site and our services and functions offered via this Site, including making payment for purchase of our products. The terms “you”, “customer(s)” and “your” used below refer to all individuals and/or entities using the Site for any reason. Set out below are our terms and conditions for your:


i) use of the Site; and

ii) purchase of our products via the Site


(collectively, the “Terms of Service”).


Please read the Terms of Service carefully before using the Site. BY USING THE SITE, YOU SIGNIFY THAT YOU AGREE TO THE TERMS OF SERVICE. If you do not agree to the Terms of Service, please do not use the Site.


Your use of the Site is also subject to our Privacy Policy. For more details, please refer to our Privacy Policy: www.le-loop.com/privacy-policy. We reserve the right to update or modify the Terms of Service at any time without prior notice. You are deemed to be aware of and bound by any changes to the Terms of Service upon their publication on the Site. Your access or use of the Site or subscribing to our service/placing an order following any such changes constitutes your agreement to follow and be bound by the Terms of Service as amended.


1. About Us

We are Le Loop Pte. Ltd and we operate the Site. We are a company registered in Singapore.


2. Services

The Services we offer allow you to search through the Site and purchase products listed. As part of the Services, we also provide some ancillary services such as arranging delivery of the products, styling, and providing you with customer service assistance without charge.


3. Use of Services

Use of the Site and our Services is limited to persons who are 18 years or older and who have the legal capacity to enter into and form contracts. By subscribing to our service and/or placing an order for our products via the Site, you represent and warrant that you are 18 years or older and you are legally capable of entering into binding contracts. If you are below 18 years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance Page 1 of the Terms of Service and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of the Site, including your purchase of our products; and (iii) your acceptance and compliance with the Terms of Service. If you do not have consent from your parent(s) or legal guardian(s), you must stop using the Site immediately.


4. Account Registration

In order to register, you are required to provide your email address and password. All personal details disclosed by you on the Site will be collected and processed in accordance with our Privacy Policy. You warrant that all the information you provide to us is accurate and complete. You agree to register with Le Loop and access and use your account solely for personal use. You may not authorise others to use your account. You are solely responsible for keeping your registration and other personal details (including your registration email and password) for your account confidential.


You shall promptly notify Le Loop of any actual or suspected unauthorised third party access to your account. You shall co-operate with, and assist, us in any action or proceedings by us to prevent or otherwise deal with any unauthorised receipt, access or use of your account by any third party. You warrant that all registration information and personal details provided to Le Loop is true and accurate.


5. Re-Loop


i. Eligibility

All full price items purchased from Le Loop will be eligible for Re-Loop, following the criteria: Apart from normal wear and tear (as listed in clause 5.ii), the item must not have been altered beyond it's original condition (no alteration of size, length, width, colour, addition of fabric and/or embellishments.) The maximum duration of Re-Loop is 5 months, with 1 month defined as 30 Days.


ii. Normal Wear and Tear

Normal wear and tear encompasses removable stains, fixable loose stiches, hem unravelling and stuck zippers. Items with normal wear and tear will still be accepted for Re-Loop. Anything beyond normal wear and tear will be considered as damaged, will not qualify for Re-Loop, and will result in a non-payment.


iii. Limitations of Liability

Product(s) Re-Looped to us are professionally dry-cleaned, re-valued, relisted and delivered ready to wear. We dry clean and inspect each product with the utmost care, but use of the product and our service is at your own risk and Le Loop shall not be held liable for any health-related complaints associated with any Product or Service we provide.


6. Force Majeur

We shall not be liable to you for any breach, hindrance or delay in the performance of your order attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation, regardless of whether the circumstances in question could have been foreseen.


7. Availability and Changes to the Site

We reserve the right to make any changes to the Site or to discontinue any aspect or feature of the Site without notice. We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the Site or any part thereof, for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you if any such upgrade, modification, suspension or removal prevents you from using the Site or any part thereof.


8. No Representations or Warranties

The Site and all services, functions and information available via the Site are provided on an “as is” and “as available” basis without representations or warranties of any kind, express or implied, including the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose. All data and/or information made available via the Site are provided for informational purposes only. We shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with any access, use and/or inability to use the Site.


9. Hyperlinks

We may in our discretion include hyperlinks to other third party websites or content on the Internet. Such linked third party websites or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in such websites or contents, or arising from access of such websites or content. Any hyperlinks to other third party websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such third party websites or content is entirely at your own risk.


10. Intellectual Property

“Intellectual Property” means all copyright, patents, utility innovations, trademarks and service marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights protecting trade secrets and confidential information, rights protecting goodwill and reputation, and all other similar or corresponding proprietary rights and all applications for the same, whether presently existing or created in the future, anywhere in the world, whether registered or not, and all benefits, privileges, rights to sue, recover damages and obtain relief or other remedies for any past, current or future infringement, misappropriation or violation of any of the foregoing rights. The Intellectual Property in and to the Site and the materials thereon are owned, licensed to or controlled by us, our licensors, service providers, suppliers or merchants. We reserve the right to enforce its Intellectual Property to the fullest extent of the law. No part of the Site and the materials thereon may be reproduced, modified, transmitted, presented, distributed or republished without our express prior written consent or that of the relevant copyright owners.


11. Trademarks and Affiliation

The trade marks, logos, and service marks displayed on the Site (collectively, the ‘Trade Marks’) are the registered and unregistered marks of www.le-loop.com and are protected by Singapore and international trade mark laws. All or any other trademarks not owned by us that appear on the Site are the property of their respective owners, who may not be affiliated with, or connected to us.


12. Monitoring of Content

We reserve the right, but shall not be obliged to monitor, screen or otherwise control any activity, content or material on the Site and/or your use of the Site. Should we deem necessary to do so, we may in our discretion investigate any suspected violation of the Terms of Service and may take any rectification action we deem appropriate.


13. Breach of the Terms of Service

In the event that we in our discretion, consider that your access and/or use of the Site is in breach of the Terms of Service in any way, we reserve the right to take any action we deem necessary, including terminating without notice your use of the Site and, in the case of illegal and/or unauthorized use of the Site (including unauthorized access to secure password-protected portions thereof and/or customer accounts), commencing legal proceedings against you. Unauthorised use of the Site may also constitute an offence under the Computer Misuse and Cybersecurity Act (Chapter 50A) of Singapore. Where this is the case, we will report you to the relevant authorities.


14. Termination by us

In our sole and absolute discretion, we may with immediate effect upon giving you notice, terminate your use of the Site and/or disable your customer account. We may bar access to the Site or any part thereof for any reason whatsoever, including a breach of any of these Terms of Service or where we are of the view that you have acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to allow your use of the Site to continue.


15. Cumulative rights and remedies

Unless otherwise provided, the provisions of these Terms of Service and our rights and remedies under these Terms of Service are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms of Service, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms of Service or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy as at law or in equity.


16. No waiver

Our failure to enforce any Term(s) of Service shall not constitute a waiver of such term(s), and such failure shall not affect the right later to enforce the Terms of Service.


17. Severability

If at any time any provision of the Terms of Service shall be or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of the Terms of Service shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from the Terms of Service.


18. Governing law

Use of the Site and the Terms of Service shall be governed by and construed in accordance with Singapore law and you hereby submit to the exclusive jurisdiction of the Singapore courts.


19. Customer Service Queries

Should you have any questions about of Terms of Services, or if you notice that any user is violating these Terms of Services, please contact us at hello@le-loop.com .