Frequently Asked Questions

GETTING STARTED

 

What is Le Loop?

Le Loop is a women's fashion destination, where you can discover a unique mix of designer pieces from recent seasons. We carry both new and gently pre-loved pieces.

 

We are based in Singapore, and we ship Worldwide.

How to Shop

1. Use the navigation bar links (CATALOGUE, DRESSES, TOPS, etc) to help you find what you are looking for.

 

2. Once you have found an item that you love, double check your size and measurements, and click the ADD TO CART button

 

3. Review the items you've selected by clicking the cart icon at the top right hand corner of the page. Click on CHECK OUT to complete your order.

 

4. Check that your Delivery Address is correct, and choose a preferred shipping method.

 

5. Select a payment method and confirm your order.

 

You will then receive a confirmation email, indicating your payment has been successful and your order is complete!

New In vs Re-Looped?

Le Loop's pieces are either New In, or Re-Looped.

 

New In pieces are Brand New with or without tags, and have never been worn.

 

Re-Looped pieces are items that have been gently pre-loved , and details of their condition can be found on their individual product pages.

 

Look out for this sign! Items that have been Re-Looped will have it next to them.

How will I know if an item fits?

To help you choose the best size, you'll find the following information on every product page:

 

A ‘size & fit’ section with information on how the garment fits, whether it runs true, small or large to size.

 

A 'measurements' section with detailed measurements (in inches) of the garment.

 

A 'size guide' that helps you convert international sizes.

 

You can also try on all the pieces from the comfort of your home and return anything that does not fit. To view our full Returns & Refund Policy please click here.

 

If still in doubt, you can contact our customer care team at care@le-loop.com, who can advise you on item size and fit.

Item Condition Guide

Our item conditions fall into three categories:

 

New with Tags Item is New, never worn out before, with all original tags in place

 

New without Tags Item is New, never worn out before, without it's original tags, and might display very slight signs of being tried on

 

Re-Looped Item has been gently Pre-Loved. Details of their condition can be found on individual product pages

Product Filter Guide

As you browse our collections, you can Filter the items by Product Type, Designer, Size, Price, Colour and Item Condition.

Payment Methods / Is it secure?

We currently accept Visa, Mastercard, American Express debit and credit cards.

 

Yes, our payment system is secure. It is powered by Shopify Payments, in partnership Stripe and is certified Level 1 PCI DSS compliant.

How do I select a different currency?

You can change the currency on the top right hand side of the homepage.

 

Please note that the final payment currency at check-out will be in Singapore Dollars (SGD). Our exchange rate is refreshed twice a day based on the rates at XE.com. Although rates are automatically scheduled to be updated at 00:00 GMT and 07:00 GMT, the updates might take place up to a couple of hours after their scheduled time.

MY ORDERS

How will I know if Le Loop has received my order?

After placing your order, you will receive an email to inform you once your order has been confirmed. In the event of a problem, you will quickly be informed and your payment will not be processed. Once you have received your order confirmation email, please allow us up to 48 working hours to process and dispatch your order.

Can I change or amend my order once it has been placed?

Currently, we do not allow any changes or amendments once your order has been placed. We are looking into providing this service, so please stay tuned for any changes.

How can I change my delivery address?

Our customer care team will be happy to assist you with this. Please contact them at care@le-loop.com.

 

If however you have already received your dispatch confirmation email, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country cannot be accepted.

How long will shipping take?

For information on delivery and shipping charges to your destination, view our Shipping Times & Costs section.

Where do you ship to?

We currently ship worldwide, except to Russia.

Will my order be insured / require a signature upon delivery?

All your purchases are insured against theft and accidental damage whilst in transit from Le Loop to you, up till the point it is delivered and signed for at your specified address.

 

All parcels sent from Le Loop require a proof of delivery and signature upon receipt. This is to ensure that your purchases arrive safely and in perfect condition.

I have not received my order

For Local (Singapore) deliveries:

 

If you selected Standard Shipping, please allow 2-3 working days from the date you received your dispatch confirmation email.

 

If you selected Express Shipping, please allow 1 working day from the date you receive your dispatch confirmation email.

 

For International deliveries:

 

Please allow up to 15 working days from the date you receive your dispatch confirmation email.

 

If you still have not received your order within these estimated times, please contact us at care@le-loop.com.

How can I track my order?

Once your order has been dispatched, you will receive an email, with the tracking number and courier information to track your order.

What is your returns policy?

Returns need to be postmarked within 7 calendar days of the date your parcel is delivered.

 

Items must be unworn or unused and must be in a fully re-saleable condition, in their original packaging with tags still attached. You can read our full Returns Policy here.

How can I return an item?

Please refer to our full Returns Policy here.

Can I share feedback about my experience?

We would love to hear any feedback that can help us improve, please contact our customer care team at care@le-loop.com or let us know your thoughts here!

Can’t find your question?
 
If you require further assistance or if you have any questions, please contact our customer care team at care@le-loop.com.

FAQ

 

GETTING STARTED

 

 

What is Le Loop?

Le Loop is a women's fashion destination, where you can discover a unique mix of designer pieces from recent seasons. We carry both new and gently pre-loved pieces.

 

We are based in Singapore, and we ship Worldwide.

How to Shop

1. Use the navigation bar links (CATALOGUE, DRESSES, TOPS, etc) to help you find what you are looking for.

 

2. Once you have found an item that you love, double check your size and measurements, and click the ADD TO CART button

 

3. Review the items you've selected by clicking the cart icon at the top right hand corner of the page. Click on CHECK OUT to complete your order.

 

4. Check that your Delivery Address is correct, and choose a preferred shipping method.

 

5. Select a payment method and confirm your order.

 

You will then receive a confirmation email, indicating your payment has been successful and your order is complete!

New In vs Re-Looped?

Le Loop's pieces are either New In, or Re-Looped.

 

New In pieces are Brand New with or without tags, and have never been worn.

 

Re-Looped pieces are items that have been gently pre-loved , and details of their condition can be found on their individual product pages.

 

Look out for this sign! Items that have been Re-Looped will have it next to them.

How will I know if an item fits?

To help you choose the best size, you'll find the following information on every product page:

 

A 'size guide' that helps you convert international sizes, as well as product measurements.

 

A ‘size & fit’ section with further information on how the garment fits, and whether it runs true, small or large to size.

 

You can also try on all the pieces from the comfort of your home and return anything that does not fit. To view our full Returns & Refund Policy please click here.

 

If still in doubt, you can contact our customer care team at care@le-loop.com, who can advise you on item size and fit.

Item Condition Guide

Our item conditions fall into three categories:

 

New with Tags Item is New, never worn out before, with all original tags in place

 

New without Tags Item is New, never worn out before, without it's original tags, and might display very slight signs of being tried on

 

Re-Looped Item has been gently Pre-Loved. Details of their condition can be found on individual product pages

Product Filter Guide

As you browse our collections, you can Filter the items by Product Type, Designer, Size, Price, Colour and Item Condition.

Payment Methods / Is it secure?

We currently accept Visa, Mastercard, American Express debit and credit cards, and Paypal.

 

Yes, our payment system is secure. It is powered by Stripe and is certified Level 1 PCI DSS compliant.

How do I select a different currency?

You can change the currency on the top left hand side of the homepage.

 

Please note that the final payment currency at check-out will be in Singapore Dollars (SGD). Our exchange rate is refreshed twice a day based on the rates at XE.com. Although rates are automatically scheduled to be updated at 00:00 GMT and 07:00 GMT, the updates might take place up to a couple of hours after their scheduled time.

 
MY ORDERS
 

How will I know if Le Loop has received my order?

After placing your order, you will receive an email to inform you once your order has been confirmed. In the event of a problem, you will quickly be informed and your payment will not be processed. Once you have received your order confirmation email, please allow us up to 48 working hours to process and dispatch your order.

Can I change or amend my order once it has been placed?

Currently, we do not allow any changes or amendments once your order has been placed. We are looking into providing this service, so please stay tuned for any changes.

How can I change my delivery address?

Our customer care team will be happy to assist you with this. Please contact them at care@le-loop.com.

 

If however you have already received your dispatch confirmation email, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country cannot be accepted.

How long will shipping take?

For information on delivery and shipping charges to your destination, view our Shipping Times & Costs section.

Where do you ship to?

We currently ship worldwide, except to Russia.

Will my order be insured / require a signature upon delivery?

All your purchases are insured against theft and accidental damage whilst in transit from Le Loop to you, up till the point it is delivered and signed for at your specified address.

 

All parcels sent from Le Loop require a proof of delivery and signature upon receipt. This is to ensure that your purchases arrive safely and in perfect condition.

I have not received my order

For Local (Singapore) deliveries:

 

If you selected Standard Shipping, please allow 2-3 working days from the date you received your dispatch confirmation email.

 

If you selected Express Shipping, please allow 1 working day from the date you receive your dispatch confirmation email.

 

For International deliveries:

 

Please allow up to 15 working days from the date you receive your dispatch confirmation email.

 

If you still have not received your order within these estimated times, please contact us at care@le-loop.com.

How can I track my order?

Once your order has been dispatched, you will receive an email, with the tracking number and courier information to track your order.

What is your returns policy?

Returns need to be postmarked within 7 calendar days of the date your parcel is delivered.

 

Items must be unworn or unused and must be in a fully re-saleable condition, in their original packaging with tags still attached. You can read our full Returns Policy here.

How can I return an item?

Please refer to our full Returns Policy here.

Can I share feedback about my experience?

We would love to hear any feedback that can help us improve, please contact our customer care team at care@le-loop.com or let us know your thoughts here!

Can’t find your question?
 
If you require further assistance or if you have any questions, please contact our customer care team at care@le-loop.com.